✦ Smarter conversations start here

Every message.
A better response.

Meet WhatsReply — an intelligent WhatsApp auto-reply experience designed to help teams respond faster, stay connected, and deliver more consistent customer service.

Discover WhatsReply See what it can do

✓ Always-on engagement ✓ Consistent responses ✓ Built for business

WhatsReply AssistantAutomated support experience

A SAMPLE CONVERSATION

Hello! I’d like to know your business hours.

Hi there! 👋 Thanks for reaching out to us.

Our team is available Sunday–Thursday, 9 AM–6 PM. How else can we help?Auto-reply · 09:41 ✓✓

Can someone help me with an order?

Absolutely. Please share your order reference and our team will guide you through the next steps.Auto-reply · 09:41 ✓✓

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Instant engagementRespond without the wait

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Less manual effortMore time for your customers

Designed for better customer conversations SMART AUTOMATIONBUSINESS-READYiHORIZONS TECHNOLOGY

One channel, more possibilities

Make every interaction count.

Help customers get timely answers while giving your team more room to focus on conversations that need a human touch.

Always-on auto replies

Acknowledge incoming messages and answer common questions beyond business hours, with a more consistent customer experience.

Helpful, guided responses

Shape clear responses for FAQs, service information, and next steps so customers know where to go next.

Human handover

Design the experience to route more complex requests to the right team when a personal response is needed.

Workflow-ready

Build a foundation for connecting customer conversations with your business processes and service workflows.

Consistent customer care

Help keep responses aligned with your service tone, approved information, and customer support standards.

Room to scale

Start with straightforward replies and evolve toward richer automation as your use cases and requirements grow.

Simple by design

From incoming message to a more helpful experience.

WhatsReply is being positioned as a practical automation layer for business messaging. The final workflow, integrations, and capabilities will depend on the implemented backend and WhatsApp Business Platform configuration.

Talk about your use case

A customer sends a messageStart with the channel customers already use to reach your business.

WhatsReply matches the intentConfigured rules and approved response content help guide the reply.

The right next step happensSend a suitable response or route the request to a human support team.

WhatsReply by iHorizons

Let’s make business messaging work smarter.

A new way to support customers with timely responses, thoughtful automation, and experiences designed around real business needs.

Discover iHorizons

Every message. A better response.